At Mohramodest, we work hard to provide a fast and reliable shipping experience for all our customers. Please review the following details regarding our shipping process:
1. Order Processing Time
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales and peak seasons, processing may take slightly longer.
2. Shipping Duration
- Local Shipping: Delivery within 2–5 business days.
- International Shipping: Delivery within 7–14 business days, depending on the destination and customs clearance.
- Delivery times may vary due to courier delays, weather conditions, or high-volume periods.
3. Shipping Fees
- Shipping fees are calculated at checkout based on the delivery address and package weight.
- Shipping fees are non-refundable, except in cases where the shipment is returned due to our error.
4. Order Tracking
- Once your order is shipped, you will receive an email or WhatsApp message with a tracking number.
- You can use this tracking number to follow your shipment in real time.
5. Incorrect Address or Failed Delivery
- Please ensure your shipping address and contact details are correct.
- Mohramodest is not responsible for delays or loss caused by incorrect or incomplete shipping information.
- If delivery fails due to the customer’s absence or incorrect information, re-delivery fees may apply.
6. International Shipping & Customs
- Customs fees, import duties, and taxes (if applicable) are the responsibility of the customer.
- We are not responsible for delays caused by customs procedures.
7. Lost or Damaged Shipments
If your order is delayed, lost, or arrives damaged:
- Contact us immediately.
- Provide your order number and tracking information.
- We will coordinate with the courier to resolve the issue and ensure you receive your items.
8. Contact Us
For any questions regarding your shipment, you can reach us at:
📩 Email: info@mohramodest.com